Frequently Asked Questions

Is Your Wood Causing Hard Questions?

We Have Your Polished Answers!

If you have questions about your hardwood floors, take a look at the FAQ below. Still don’t see an answer your question? Then contact us and one of our professionals will be pleased to help you. Stay in touch with us for the newest products, design tips and latest news about hardwood flooring.

General FAQ’s

  • We offer both prefinished and unfinished hardwood flooring. We treat our prefinished flooring at the factory, and it is ready to install. Unfinished wood flooring leaves you the option of selecting your own stain color and finish for your new wood floor.

  • Tri Point offers a wide range of wood flooring products that you won’t find at larger, impersonal retailers. We not only offer prefinished and unfinished flooring, but our professionals refinish and resurface your floor on site. Our dustless sanding techniques keeps the air of your home or business free of pollutants, and our professionals are experienced, courteous, tidy and efficient. We are also an active member of the National Wood Flooring Association. We also offer the top, name-brand products.

  • We do indeed offer free, in-home estimates. Just give us a call at (919) 771-7542 or fill out our contact form.

  • No problem. Just give us a call at the above number, and we will reschedule your appointment.

  • We accept cash, check, MasterCard, Visa, Discover Card and American Express. Unfortunately, we don’t offer financing right now.

  • We have a one year labor warranty that begins on the date your job is completed. Our manufacturer’s warranties are varied.

Service and Installation Questions

  • Our crews typically arrive between 8-8:30am. This can change if working on other jobs simultaneously.

  • We call the day before the installation and tell you when to expect the installer. it will probably be in the morning.
  • We do not move furniture for site finished hardwood floors. Sanding, sealing, staining and finishing hardwoods requires that the floors be clear of furniture, so you need to have your furniture and personal effects relocated during the procedure. If we are installing a prefinished hardwood we can move your Large Furniture only from side to side at an additional cost.

  • Yes, we can refinish solid hardwood floors if they are site finished or prefinished. We can also refinish some engineered wood floors, but we need to inspect them first. That’s because an engineered wood only has one layer of wood veneer on top of layers of inferior wood or plywood. If your engineered hardwood does not have more than a 3mm wear layer we do not recommend trying to refinish them.

  • We dispose of your old flooring and other product for an additional charge.

Products and Selection

    • Triangulo Exotic
    • Palmetto Road
    • Mullican
    • Armstrong
    • From The Forest
    • Somerset
    • Harris Wood
    • Carolina Mountain
    • Chesapeake Hardwood
    • Mirage
  • Please feel free to call for any issues at (919) 771-7542. Or email [email protected]

  • We carry Bona products to clean your hardwood floors. Avoid products with citrus oil or oil soap such as Murphy’s, and most important don’t use steam cleaners.

    Our Service Area Includes:

    Cary NC
    Raleigh NC
    Apex NC
    Chapel Hill NC

    Hours of Operation:

    Monday • 8:00am-6:00pm
    Tuesday • 8:00am-6:00pm
    Wednesday • 8:00am-6:00pm
    Thursday • 8:00am-6:00pm
    Friday • 8:00am-6:00pm

    *** We Offer Free Quotes For All Projects Over 500 Square Feet