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FAQ’s

Is Your Wood Causing Hard Questions?
We Have Your Polished Answers!
If you have questions about your hardwood floors, take a look at the FAQ below. Still don’t see an answer your question? Then contact us and one of our professionals will be pleased to help you. Stay in touch with us for the newest products, design tips and latest news about hardwood flooring.
General FAQ's

What kind of flooring and flooring products do you offer?

We offer both prefinished and unfinished wood flooring. We treat our prefinished flooring at the factory, and it is ready to install. Unfinished wood flooring leaves you the option of placing your own stain color and finish on the wood floor.Toggle content goes here, click edit button to change this text.

Why should I shop at your company?

Tripoint offers a wide range of wood flooring products that you won’t find at larger, impersonal retailers. We not only offer prefinished and unfinished flooring, but our professionals refinish and resurface your floor on site. Our dustless sanding techniques keeps the air of your home or business free of pollutants, and our professionals are experienced, courteous, tidy and efficient. We are also an active member of the National Wood Flooring Association. We also offer the top, name-brand products.

Do you offer free, in-home estimates, and how can I schedule one?

We do indeed offer free, in-home estimates. Just give us a call at (919) 771-7542.

What if something comes up and I have to reschedule?

No problem. Just give us a call at the above number, and we will reschedule your appointment.

What kind of payment do you accept?

We accept cash, check, MasterCard, Visa, Discover Card and American Express. Unfortunately, we don’t offer financing right now.

Do you offer warranties?

We have a one year labor warranty that begins on the date your job is completed. Our manufacturer’s warranties are varied.
Service and Installation Questions

How quickly can you install my floors?

Our crews typically arrive between 8-8:30am. This can change if working on other jobs simultaneously.

When does the installer arrive at my house?

We call the day before the installation and tell you when to expect the installer. it will probably be in the morning.

Do you move furniture?

We do not move furniture for site finished hardwood floors. Sanding, sealing, staining and finishing hardwoods requires that the floors be clear of furniture, so you need to have your furniture and personal effects relocated during the procedure. If we are installing a prefinished hardwood we can move your Large Furniture only from side to side at an additional cost.

Can you refinish my hardwood floor?

Yes, we can refinish solid hardwood floors if they are site finished or prefinished. We can also refinish some engineered wood floors, but we need to inspect them first. That’s because an engineered wood only has one layer of wood veneer on top of layers of inferior wood or plywood. If your engineered hardwood does not have more than a 3mm wear layer we do not recommend trying to refinish them.

Do you dispose of old flooring?

We dispose of your old flooring and other product for an additional charge.
Products and Selection

What flooring brands do you offer?

• Triangulo Exotic
• Palmetto Road
• Mullican
• Armstrong
• From The Forest
• Somerset
• Harris Wood
• Carolina Mountain
• Chesapeake Hardwood
• Mirage

What can I do if I have a problem with the flooring after it’s been installed?

Please feel free to call for any issues at (919) 771-7542. Or email [email protected]

How do I clean my hardwood flooring?

We carry Bona products to clean your hardwood floors. Avoid products with citrus oil or oil soap such as Murphy’s, and most important don’t use steam cleaners.
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Schedule Your FREE In-Home Estimate Today!
Schedule Your FREE In-Home Estimate Today!
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